Privacy Policy

1. Introduction

Medcentre Health ("we", "our", or "us") is committed to protecting the privacy and confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at medcentrehealth.com or use our services.

We comply with the Personal Health Information Protection Act (PHIPA) of Ontario and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, date of birth, address, phone number, and email address.
• Personal Health Information: Medical history, diagnoses, prescriptions, lab results, and other health-related data provided during your care.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools).
• Contact Form Submissions: Any information you voluntarily submit through our website contact forms.

3. How We Use Your Information

We use the information we collect to:

• Provide, coordinate, and manage your healthcare services.
• Communicate with you regarding appointments, test results, and follow-up care.
• Process referrals to specialists and other healthcare providers.
• Comply with legal and regulatory obligations under Ontario and Canadian law.
• Improve our website and services through anonymized analytics.
• Respond to your inquiries submitted through our website.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you have given us explicit permission to share your information.
• Healthcare Providers: With other physicians, specialists, or healthcare professionals involved in your care.
• Legal Requirements: When required by law, court order, or government authority.
• Public Health: To public health authorities as required under applicable legislation.
• Service Providers: With trusted third-party vendors who assist us in operating our website and services, subject to strict confidentiality agreements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You may configure your browser to refuse cookies; however, some features of our website may not function properly as a result.

We may use analytics services (such as Google Analytics) to understand how visitors use our website. This data is aggregated and anonymized and does not identify you personally.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our electronic health records system is secured in accordance with Ontario privacy legislation. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Retention of Information

We retain personal health information for a minimum of ten (10) years from the date of last entry, or until a patient reaches the age of 18 (whichever is later), as required by Ontario regulations. Website usage data is retained for a shorter period consistent with our analytics provider's policies.

8. Your Rights

You have the right to:

• Request access to your personal health information held by us.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for certain uses of your information (subject to legal limitations).
• File a complaint with the Information and Privacy Commissioner of Ontario if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Privacy Officer at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: